Trex Collagen Coffee® – 100% Original

SHIPPING POLICY:

• Your order will be dispatched between 2-4 days. Depends on the date you ordered and the stocks we have.
• You will be sent an email confirmation once your order has been dispatched with tracking information.
• We will be unable to redirect orders once items have been dispatched. Shipping times may vary during bank/public holidays and during peak periods.
• We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
• Depending on your shipment method, delivery will be done door-to-door.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

REFUND POLICY:

• For refund requests, kindly send us email at contact page. Request with your order number. You’ll need to pay the return postage and for safety, must be returned using a trackable shipping method and keep the proof of postage. your parcel is your responsibility until it reaches us.
• Kindly return the item to the following address:
• The cost and safety of the goods are your responsibility until it reaches us. shall you be required to declare the value of the parcel, kindly mention the same value as it is mentioned on the invoice enclosed to the parcel you have received & clearly stating that the package contains ‘RETURNED GOODS’.

ORDER CANCELLATION POLICY:

• You have the right to cancel your order or any item purchased online from our site, If you have not yet received your order, please contact as soon as possible to arrange a cancellation before the order is dispatched for a full refund. (For credit card payments, %5 will be deducted from the refund amount as card processing fee)
• All order cancellations must be made in writing, quoting your order reference number, within 8 hours. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs & credit card processing fees.
• The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
• Once the refund is approved, it can take up to 40 business days.

TAXES & DUTIES:

• For all orders from our online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges.
• We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier on a ‘pay on delivery’ basis.
• We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
• During high seasons and during periods of special offers, customers from selected countries will have an option of paying customs taxes and duties at the moment when placing order online. Shall you select and pay taxes via this option, you will not be charged any additional or extra taxes / duties when the parcel arrives at the country of destination.
• We are not responsible about your cargo once we make the shipment.

FREE SHIPPING OFFER:

• From time to time we will offer free shipping promotions. To be notified by email, simply sign up to our email updates.
• Free shipping promotions will be applied at checkout, Please note, in the case of a full refund being demanded, we in its turn will deduct from the client the shipping charges.

Fore more information please contact us.

REFUSING OR NOT ACCEPTING TO RECEIVE THE SHIPPED ORDER

• Please note that once the order is shipped, the customer is obliged to receive it.
• Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to us.
• We reserve the right to deduct from the client the following:
• We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
• We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to us.

• Pregnant and breastfeeding women,
• Those who use depression medication,
• People with;
• Don’t forget to drink at least 2-3 lt of water every day.

• In order for the product to have the most beneficial effect on the body, it should definitely be used before breakfast.
• Care should be taken to take the capsule with plenty of water during use.
• Breakfast should be eaten about 1 hour after using the capsule.
• It should be important that the foods we will consume for breakfast are light.
• The liquid we will consume during the day should be at least 2 – 3 liters.
• In addition, one of the most important issues is the liquid foods we consume. Care should be taken to ensure that the amount of caffeine in the liquids you will use is not too much and alcoholic beverages should definitely be avoided.
• Since the capsule gives a feeling of satiety, it is very important to give our body the necessary vitamins. Starving is not slimming.
• During the day, you should definitely consume foods that are low in fat and high in fiber.